“Customer Experience” Specialists Bring North American HQ to Greenville

Transcom Worldwide AB Hiring Immediately, Offering Remote and Office Opportunities

Greenville checked every box.

✓ Large Talent Pool

✓ Destination for Client Visits

✓ Welcoming Community

✓ Diverse Economy


An international company specializing in customer experience is putting down roots in Greenville and bringing hundreds of jobs with it.

Don Berryman, Transcom’s chief consumer officer said, “What we were looking for in the process for our next location was a large talent pool of perspective employees, easy access and a wonderful place for our clients to visit, a welcoming business community and a diverse economy. We found all of those here in Greenville.”

Berryman said Transcom wants to expand its presence in the North American market, and the company considered 125 locations for its new headquarters. The company chose Greenville after multiple scouting visits during which representatives met with leaders from business, government, and economic development in the Upstate.

"Transcom is a growing and ambitious company that focuses on its people," said Mayor Knox White. "Greenville is the perfect city to help them attract and retain talent."

Renovations have already started at Park 37, a 33,000 square-foot facility near the intersection of Interstate 85 and 385, and Transcom has begun hiring people to fill customer support and team leader roles. Kyla Starks, senior vice president and managing director, said Transcom wants to be a career destination for people in Greenville County. “We wanted a community with a large, quality workforce, as we envision that Transcom could expand operations here in the future to as many as 1,000 positions,” Starks said in a statement.

Transcom is partnering with readySC to help with recruiting and retention. readySC works with companies in South Carolina’s major industries to design specific training programs that give potential employees the exact skill sets needed for their jobs. readySC’s training programs provide hands-on experience using cutting edge technology and sophisticated teaching techniques. Developers build simulations of a company’s processes, immerse candidates in company culture, and create videos to market available positions. Industry leaders such as Boeing, ZF Transmissions, and Continental Tire have utilized readySC for workforce development.

Transcom said it will utilize readySC as it builds its staff in Greenville. “We recognize that people want flexibility in the way that they work and we plan on using a hybrid system of work-at-home and in-facility work which will create a blended environment for our staff,” said Starks.

People interested in applying to work Transcom in Greenville can apply through the company’s website.

Transcom started in Sweden, but it currently has 30,000 employees in 26 countries. Transcom describes itself as a customer experience specialist providing customer care, sales, tech support, and credit management for more than 200 client companies all over the world.